Refund policy
Returns & Refunds
We want you to love what you ordered. If something's not right, here's how we'll sort it.
Your right to cancel (cooling-off period)
Under the Consumer Contracts Regulations 2013, you have 14 days from the day you receive your order to cancel for any reason — no questions asked. You then have a further 14 days to return the item to us.
We extend this to a full 30-day return window from the date of delivery, because we think 14 days isn't quite enough.
How to start a return
Email us at [SUPPORT EMAIL] with your order number and reason for return. We'll reply within 2 working days with instructions.
Conditions
- Items must be unused and in their original packaging
- Return shipping is at your cost unless the item is faulty or we sent the wrong thing
- We recommend using a tracked service — we can't be responsible for returns lost in transit
Refunds
Once we receive your return, we'll process your refund within 14 days. You'll get it back via your original payment method. We'll email you to confirm.
Faulty or incorrect items
If your item arrives damaged, faulty, or isn't what you ordered, we'll cover the return postage and offer you a full refund or replacement — your choice. Email us straight away with a photo if you can.
What we can't accept back
Items that have been used, washed, or returned without original packaging may not be eligible for a full refund. We'll always tell you before we make any deduction.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
Last updated: May 2026 Contact: [SUPPORT EMAIL]